Last Updated: September 28, 2026
1. Introduction
These Terms and Conditions (“Terms”) govern services provided by GuiriGuru.com (“GuiriGuru,” “we,” “us,” or “our”).
By purchasing or using our services, you (“Client,” “you,” or “your”) agree to these Terms.
Please read these Terms before purchasing a service.
2. Service Provider
Website: www.guiriguru.com
Owner: Max Milano, registered in Spain as a self-employed professional (autónomo)
Business Address: Passeig de les Germanies, 89 (bajo), 46702 Gandia, València, Spain
General Enquiries: info@guiriguru.com
Phone/WhatsApp: +34 671 477 644
Full legal identification is available in our Legal Notice.
3. Our Services
GuiriGuru provides information, practical assistance, relocation project management and related services for people planning to move to or live in Spain.
Our services may include:
- General relocation information and assistance.
- General information about Spanish visas and immigration procedures.
- Visa and relocation project management.
- Personalised document checklists and timelines.
- Administrative assistance with gathering, organising and reviewing documents.
- Coordination of apostilles, translations and other supporting documentation.
- Booking or coordinating consular and administrative appointments where available.
- Assistance preparing forms and documentation for administrative procedures such as padrón registration and TIE applications.
- Introductions to and coordination with qualified immigration lawyers and other professionals.
- Assistance obtaining quotations for visa-compliant private health insurance through licensed insurance distributors.
- Translation services.
- Official sworn translations performed by MAEC-authorised sworn translators.
- Interpreting services.
- Introductions to other relocation-related service providers.
- Other relocation-related services described on GuiriGuru.com or agreed with the Client.
The specific services included depend on the package or service purchased and will be described on GuiriGuru.com, in a quotation, invoice, booking confirmation or other written communication from GuiriGuru.
4. Relocation and Visa Project Management
GuiriGuru provides relocation project management and administrative assistance. GuiriGuru is not a law firm and does not provide legal representation or legal advice.
Our project-management services may include creating document checklists and timelines, helping Clients gather and organise documents, coordinating translations and apostilles, arranging health insurance through licensed insurance professionals, booking or coordinating appointments, preparing administrative forms based on information supplied by the Client and tracking the Client’s progress through the relocation process.
Where legal advice or legal representation is required, it is provided by an independent licensed lawyer or other appropriately authorised professional.
Certain GuiriGuru relocation packages may include an initial consultation with an independent immigration lawyer. Any additional or ongoing legal services are separate from GuiriGuru’s project-management services unless expressly stated otherwise. Where the Client chooses to engage the lawyer or law firm directly, the legal services are contracted and paid for directly between the Client and that professional.
GuiriGuru may communicate and coordinate with a Client’s lawyer, translator, insurance professional, gestor, tax adviser or other service provider where reasonably necessary to manage the Client’s relocation project.
5. Immigration Information and Professional Advice
GuiriGuru provides general information and practical assistance based on our experience helping people relocate to and live in Spain. Unless expressly stated otherwise, information provided by GuiriGuru does not constitute legal, immigration, tax, accounting, financial, medical or regulated insurance advice.
Where professional advice is required, GuiriGuru may introduce the Client to or coordinate services with an appropriately qualified professional.
Immigration rules, consular requirements, insurance requirements and administrative procedures may change and may vary according to the Client’s circumstances, visa category, consulate, municipality and other authority involved. GuiriGuru cannot guarantee the approval of any visa, residence application, insurance application or other administrative procedure. Decisions are made by the relevant government authority, consulate, insurer or other responsible organisation.
6. Appointments and Administrative Procedures
Where included in the Client’s package, GuiriGuru may assist with booking or coordinating consular, padrón, TIE or other administrative appointments and may assist in preparing forms and supporting documentation using information supplied by the Client.
Appointment availability is controlled by the relevant consulate, police station, town hall, government authority or appointment provider. GuiriGuru cannot guarantee that an appointment will be available at a particular location, date or time.
Unless expressly agreed otherwise, the Client remains responsible for personally attending appointments where personal attendance is required, bringing required original documents and identification, providing fingerprints or signatures where required and paying applicable government or administrative fees.
Requirements may differ between consulates, municipalities, police stations and other authorities and may change without notice.
GuiriGuru will use reasonable care in providing administrative assistance but cannot guarantee appointment availability, acceptance of particular documents or the outcome of any government or administrative procedure.
7. Client Responsibilities
The Client is responsible for providing GuiriGuru and any professionals involved in the Client’s relocation with complete, accurate and current information and documents.
The Client should respond reasonably promptly to requests for information or documents and inform GuiriGuru of changes that may affect the relocation process, including changes to intended travel dates, family circumstances, employment, financial circumstances, address or immigration status where relevant.
The Client remains responsible for reviewing applications and documents before signing or submitting them and for confirming that information supplied to government authorities and other organisations is accurate.
GuiriGuru is not responsible for delays, additional costs, missed deadlines or adverse outcomes caused by incomplete, inaccurate or late information supplied by the Client or by the Client’s failure to attend an appointment or follow instructions provided by the relevant authority or professional.
8. Relocation Package Prices and Third-Party Costs
The price of a GuiriGuru relocation package covers only the services expressly identified as included in that package.
Unless expressly stated otherwise, third-party costs are not included in GuiriGuru’s service fee.
These may include:
- Lawyer or other professional fees.
- Consular, visa and government fees.
- Apostilles and legalisation costs.
- Criminal-record or background checks.
- Official sworn translations.
- Insurance premiums.
- Courier, postage or delivery costs.
- Fees charged by other independent service providers.
Where a third-party service is purchased directly by the Client, the Client’s contract for that service is with the third-party provider.
Where GuiriGuru obtains a quotation or coordinates a service on the Client’s behalf, the applicable price and payment arrangements will be communicated to the Client before the service is ordered where practicable.
9. Insurance Services
GuiriGuru is not an insurance company and does not independently underwrite or issue insurance policies. GuiriGuru acts as an external collaborator with licensed insurance distributors in Spain. We may provide general information, collect information required to obtain quotations, coordinate communications and introduce Clients to the appropriate licensed insurance professional.
Insurance advice, policy recommendations, underwriting decisions, policy issuance and other regulated insurance activities are provided by the relevant licensed insurance distributor and/or insurance company. Insurance premiums, eligibility, acceptance, exclusions, coverage and policy conditions are determined by the insurance company and/or authorised insurance distributor.
Any insurance quotation or price provided before acceptance is subject to the conditions and validity period stated by the insurer or authorised insurance distributor. The Client should review the official policy documentation supplied by the insurer or insurance distributor before purchasing insurance.
10. Insurance Payments and Refunds
GuiriGuru does not collect insurance premiums or issue insurance policies. Insurance premiums are paid directly to the relevant insurance company or authorised insurance distributor.
Once an insurance policy has been purchased, it is governed by the insurer’s terms and conditions. Any cancellation or refund request relating to an insurance policy must be handled by the relevant insurance company or authorised insurance distributor.
GuiriGuru may assist the Client in communicating with the relevant insurance professional where appropriate but does not approve, process or issue insurance-premium refunds.
11. Health Information
Where necessary to obtain an insurance quotation or process an insurance application, GuiriGuru may ask the Client to complete a health questionnaire.
Information provided in a health questionnaire may be shared with the licensed insurance distributor and/or insurance company responsible for assessing the application. The Client is responsible for providing complete and accurate information when applying for insurance.
Personal and health information is handled in accordance with our Privacy Policy.
12. Courtesy Insurance Document Translations
At a Client’s request, GuiriGuru may provide courtesy English translations of insurance quotations, policy documents or related documentation originally issued in Spanish. These translations are provided solely to help the Client understand the documentation and are not official or sworn translations.
Trusted AI-assisted translation tools may be used where appropriate. In the event of any discrepancy, the official documentation issued by the insurer or licensed insurance distributor prevails.
13. Translation, Sworn Translation and Interpreting Services
GuiriGuru provides and coordinates translation, sworn translation and interpreting services. The scope, price and expected delivery time of a translation project will normally be communicated to the Client before work begins.
Where an official Spanish sworn translation is requested, the translation will be performed and certified by a sworn translator authorised by the Spanish Ministry of Foreign Affairs, European Union and Cooperation (MAEC), where applicable.
GuiriGuru may engage qualified translators, sworn translators and interpreters to assist GuiriGuru in providing services purchased directly from GuiriGuru. Unless expressly stated otherwise, ordinary translations are not sworn or certified translations and should not be assumed to satisfy requirements for an official sworn translation.
14. Documents Provided for Translation
The Client is responsible for providing complete, accurate and reasonably legible source documents.
Documents may be submitted by email or through a secure document-upload or cloud-storage service made available by GuiriGuru. GuiriGuru or the translator may request a clearer or more complete copy where a document cannot reasonably be translated from the material supplied.
The Client is responsible for ensuring that they are authorised to provide the documents submitted to GuiriGuru and to request their translation.
Customer documents and personal information are handled in accordance with our Privacy Policy.
15. Translation Prices and Payment
GuiriGuru will provide the Client with a quotation before translation work begins. Prices are stated in euros unless otherwise indicated. Any applicable IVA or other taxes will be identified in the quotation or invoice.
Translation work does not begin until the quotation has been accepted and full payment has been received, unless otherwise agreed in writing. Once payment has been received, GuiriGuru will begin the translation service and arrange for the translation to be completed.
Additional documents or work requested after the original quotation may require an additional quotation and payment.
16. Sworn Translations
Where GuiriGuru has been engaged to provide an official Spanish sworn translation, the completed translation will be certified by the MAEC-authorised sworn translator responsible for the translation.
Requirements concerning sworn translations, apostilles, legalisation, original documents, electronic signatures and acceptance of documents may vary depending on the consulate, immigration authority, court, notary, government agency or other institution receiving the document.
Unless GuiriGuru has expressly agreed to verify a particular requirement as part of the service, the Client remains responsible for confirming the requirements of the authority to which the translated document will be submitted.
GuiriGuru does not guarantee acceptance by a government authority, consulate or other institution where rejection results from requirements outside the agreed translation service.
17. Translation Delivery
Translations may be delivered electronically or, where agreed, in physical form.
Estimated completion or delivery dates are provided in good faith and may depend on document complexity, translator availability, Client responses and other circumstances.
Where physical delivery or courier service is requested, applicable shipping or courier charges will be communicated to the Client.
GuiriGuru is not responsible for delays caused by postal or courier services outside our reasonable control.
18. Translation Cancellations, Refunds and Corrections
Translation and sworn translation services are prepared specifically for each Client based on the documents submitted.
Once a translation or sworn translation has been completed, the service is non-refundable.
If a completed translation contains an error attributable to the translation, GuiriGuru will arrange for the error to be corrected without additional charge. This does not include changes resulting from incomplete, inaccurate or illegible source documents or source documents that are changed after translation work has begun.
Nothing in these Terms affects any rights that cannot be excluded under applicable law.
19. Third-Party Professionals
GuiriGuru may introduce Clients to or coordinate with independent third-party professionals or businesses, including licensed insurance distributors, immigration professionals, lawyers, gestores and administrative service providers, accountants, tax advisers, translators, interpreters, healthcare providers, real estate professionals and other relocation-related providers.
Where a Client enters into a contract directly with an independent third-party professional, that professional is responsible for the advice, services and contractual obligations they provide. GuiriGuru is not a party to that contract unless expressly stated otherwise.
GuiriGuru may also engage qualified professionals or service providers to assist GuiriGuru in providing a service purchased directly from GuiriGuru. In those circumstances, the Client’s service remains subject to these Terms and any additional terms agreed for that service.
20. Affiliate, Referral and Commercial Relationships
GuiriGuru may receive referral fees, commissions or other compensation when customers purchase certain products or services through introductions, referrals or affiliate relationships.
Where appropriate, such commercial relationships will be disclosed.
Receiving compensation does not change the Client’s contractual relationship with an independent third-party provider or that provider’s responsibility for the products, advice or services it supplies.
21. Prices, Payment and Taxes
Prices displayed on GuiriGuru.com or provided in quotations are stated in euros unless otherwise indicated.
Applicable taxes, including Spanish IVA where applicable, will be identified in the relevant price, quotation or invoice. Tax treatment may vary depending on the service provided, the Client’s location and applicable tax rules.
Unless otherwise agreed, GuiriGuru services must be paid for before the relevant service or project begins.
Additional work requested by the Client that falls outside the scope of the purchased package may be subject to an additional fee. Any such additional fee will normally be agreed with the Client before the additional work is undertaken.
Third-party charges, government fees, consular fees, apostille fees, courier charges and other external expenses are not included unless expressly stated.
22. Changes, Cancellations and Refunds for GuiriGuru Services
The scope of each GuiriGuru service or relocation package is described on GuiriGuru.com or in the applicable quotation, invoice, booking confirmation or other written communication.
If the Client requests a material change to the agreed service, GuiriGuru may provide a revised quotation or agree an additional fee before carrying out the additional work.
Where a Client wishes to cancel a service, they should contact GuiriGuru as soon as possible. Any refund will depend on the nature of the service, the work already performed, costs already incurred or committed to third parties and any rights the Client has under applicable law.
Nothing in these Terms limits any mandatory consumer rights under applicable law.
23. Shared Document Folders and Customer Documents
Certain relocation services may include access to a shared online folder, document tracker or similar system used to organise documents and monitor the Client’s relocation project.
The Client remains responsible for retaining their own copies of passports, certificates, translations, visa documents, residence documents and other important records.
Documents and personal information may be shared with lawyers, translators, gestores, insurance professionals or other service providers where reasonably necessary to provide or coordinate a service requested by the Client.
Personal information and customer documents are processed in accordance with our Privacy Policy and applicable data protection legislation.
24. Timing and Delays
Any timelines, estimated completion dates or expected processing times provided by GuiriGuru are estimates unless expressly agreed otherwise.
Visa processing times, document issuance, apostilles, government appointments, insurance underwriting, translations, courier deliveries and other third-party processes may be outside GuiriGuru’s control.
GuiriGuru is not responsible for delays caused by government authorities, consulates, municipalities, police stations, insurers, couriers or other third parties, changes in requirements, appointment availability or circumstances outside our reasonable control.
Where reasonably possible, GuiriGuru will assist the Client in responding to such delays as part of the service purchased.
25. No Guarantee of Visa, Residence or Administrative Outcome
GuiriGuru will provide its services with reasonable care and skill but cannot guarantee the approval or outcome of any visa, residence permit, TIE application, padrón registration, insurance application or other government or administrative procedure.
Government authorities, consulates, immigration offices, municipalities, police stations, insurers and other responsible organisations make their own decisions and may request additional documentation or information.
Payment for a GuiriGuru service is payment for the assistance, coordination and project-management services described in the relevant package and is not conditional upon a particular decision by a government authority or other third party.
26. Personal Data
Personal information is processed in accordance with our Privacy Policy and applicable data protection legislation.
Depending on the service requested, GuiriGuru may process identification documents, immigration documents, civil-status documents, financial or employment information, contact information, Spanish address information and other documents reasonably necessary to coordinate the Client’s relocation.
Further information about how we collect, use, share, store and retain personal information and customer documents is available in our Privacy Policy.
27. Intellectual Property
Content appearing on GuiriGuru.com, including original text, photographs, graphics, branding, downloadable materials and website design, is protected by applicable intellectual property laws. Users may not reproduce, distribute or commercially exploit GuiriGuru content without permission except where permitted by applicable law.
The Client retains ownership of source documents and materials they provide to GuiriGuru.
28. Limitation of Liability
GuiriGuru will provide its services with reasonable care and skill.
GuiriGuru cannot be held responsible for decisions made by government authorities, consulates, immigration authorities, municipalities, police stations, insurers or other independent organisations.
GuiriGuru is not responsible for delays, rejection or other outcomes resulting from inaccurate or incomplete information supplied by the Client, changes in government or third-party requirements, appointment availability or events outside our reasonable control.
Where the Client contracts directly with an independent third-party professional, that professional is responsible for the professional service they provide.
Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.
29. External Websites and Services
GuiriGuru.com may contain links to third-party websites and services.
GuiriGuru does not control these websites and is not responsible for their content, availability, security, privacy practices or terms. Clients should review the applicable terms and privacy policies of third-party services they choose to use.
30. Changes to These Terms
GuiriGuru may update these Terms periodically to reflect changes in our services, business practices or applicable law.
The version applicable to a purchased service will normally be the version in effect when the service was purchased, unless otherwise required by law or agreed with the Client.
The date of the most recent revision appears at the top of this page.
31. Governing Law and Jurisdiction
These Terms and GuiriGuru’s services are governed by Spanish law. Any dispute shall be subject to the competent courts of Valencia, Spain, except where applicable consumer protection legislation or other mandatory law provides otherwise.
32. Contact
For questions about these Terms or our services, please contact:
Email: info@guiriguru.com
Phone/WhatsApp: +34 671 477 644